As an e-commerce business owner, you might always be curious about the factors driving customer satisfaction. Like many other owners, you might stick to product quality or pricing, but the ultimate factor that drives customer satisfaction is order fulfillment. Specifically for WooCommerce sellers, efficient order fulfillment is necessary as it assists the business with widening of customer base. WooCommerce order fulfillment is not as simple as it may sound; it has several bits that come together to deliver the required output. This blog is for Woo sellers looking to streamline the order fulfillment process.

Key Fundamentals of WooCommerce Order Fulfillment Process

To streamline the procedure of WooCommerce order fulfillment, you first need to understand it thoroughly. For that, you need to know the breakdown, that is, the steps included in the process. Here it is:

Step 1: Receiving Order  

The process of fulfillment starts with receiving of the order on the Woo website. As a customer places an order on the website, it records the details of the item and the customer to whom the item has to be delivered.

Step 2: Order Processing  

In the second step, WooCommerce processes the order by verifying the details of the customer, payment, and inventory status. After verification, the customer receives an order confirmation email.

Step 3: Picking and Packing  

Once the order is confirmed, it reaches the packaging stage. In case the seller has opted for drop shipping (to be discussed further), it is picked up from the supplier or storage and then packed as per the requirement and nature of the product for safe delivery.

Step 4: Shipment  

As the products are picked and packaged properly, they are finally ready for shipment. This is the step where the product is sent to the destined address after a careful selection of shipping method, carrier, and fulfillment partner.

Step 5: Package Tracking and Customer Updates 

Once the package leaves for delivery, it has to be tracked by the seller to know the estimated delivery date. Also, the status has to be updated with the customer through notifications so that they feel connected at all times.

Step 6: Reverse Logistics  

This step might/might not be part of the process as it deals with the return packages. If a customer wants to return the item, it has to be transported from the customer’s address to the storage. Once the package condition is verified, the refund amount is initiated from the seller's end.

Options for WooCommerce Delivery Management  

Deliveries can be managed in multiple ways, through different fulfillment partners. For that, sellers need to create a WooCommerce fulfillment strategy suitable for their business. Here's a list of options available for sellers willing to create the perfect fulfillment strategy for their business:

In-house Order Fulfillment  

When a seller goes ahead to fulfill its orders, it is known as in-house order fulfillment. It is suitable for small business owners with low order volume, but as the orders increase, it loses effectiveness and accuracy. The scope of errors in this method is maximum.

Dropshipping 

It was mentioned in the earlier section of the blog. Under this fulfillment method, the seller picks up the product from the third-party seller or the storage partner, as the WooCommerce facility does not support inventory storage in this case. As the order is received, it is picked up from storage and then packed for final shipment.

3PL (Third Party Logistics) 

3PL is a third-party fulfillment partner that takes care of the delivery requirements of its WooCommerce marketplace seller. As a partner, it may help the seller with WooCommerce order automation as it comes with the right technology and expertise to deliver timely with precise.

WooCommerce Selling Strategy for Business Growth 

With the right strategy, sales become simpler and revenue grows beyond limits. So, here's a ready-made plan for your WooCommerce business to set the stage for growth:

1. Make sure that the monetary transactions and payments are secured from both - customer’s and seller’s end so that customers can pay without the fear of losing their money.

2. Inventory management is an important aspect for any kind of online business. A well-organized inventory system can help the business prevent stock-out, which irritates customers. It also allows the business to maintain optimal stock levels to avoid dead inventory.

3. Sellers should quickly confirm the orders as soon as they receive them from the customers, so that they are relieved on your end. Make sure that you collect all the relevant information in one go during checkout.

4. A sturdy packaging that keeps the product safe is another important strategy that helps the seller to win customers' trust by receiving good quality products in good condition.

5. Provide the customer with continuous updates regarding the package before them having to ask for the same. This way, they are free from the worry of delivery.

6. Easy return policy also drives the customer towards the business as they are assured that in case of dislike or damage, they can return the product and get a complete refund.

Ultimate Way to WooCommerce Fulfillment & Shipping Automation  

WooCommerce automation is a full-proof method through which sellers can streamline their order fulfillment process. To automate the process, sellers need to look for an appropriate WooCommerce plugin for order fulfillment. MapMyChannel by WebBee application is the best option for WooCommerce fulfillment automation, which can connect WooCommerce to other sales channels as well as 3PL for the order fulfillment process. MapMyChannel by WebBee can serve multiple purposes, like:

Multi-Channel Support  

When an e-commerce seller sells on different sales channels, it becomes difficult for them to manage all the different sales channels. MapMyChannel by WebBee can bring all the different sales channels together on a centralized dashboard for easier management. Also, sellers can manage the product listing on all the channels together.

Amazon MCF/FBA Integration & 3PL Support  

The sellers can integrate WooCommerce to Amazon for fulfillment purposes. MapMyChannel by WebBee can assist with WooCommerce order sync to Amazon for delivery through Amazon MCF/FBA. WooCommerce Amazon integration can bring fulfillment operations, inventory tracking, and precision delivery on track. Additionally, you can easily integrate, sync, fulfill, and manage inventory through 3PL(third-party providers).

Inventory Management 

WooCommerce integration with Amazon will also simplify inventory management, as supported by MapMyChannel by WebBee. It keeps inventory tracking in one place, avoids stock-out situations, and centralizes the inventory management system for easier access to data.

Global Reach  

Reaching different parts of the globe is possible only with the help of a competent fulfillment partner. MapMyChannel by WebBee allows sellers to connect WooCommerce with Amazon for fulfillment. The expert resources and vast network of Amazon make global delivery possible and seamless.

How to integrate WooCommerce account with Amazon MCF using MapMyChannel by WebBee. Just follow these simple steps:

 1. Create an Account   

• Provide your name, e-mail, and password for Signing Up.
• Activate your account using the confirmation email on the given email ID.
• Sign in, with the credentials to start the onboarding process.

 2. Onboarding Process   

• After signing in, Choose “WooCommerce” as a marketplace.
• Enter the “WooCommerce Seller account name”.
• Choose 'Amazon MCF' as a fulfillment partner.
• Provide “seller account credentials” for Amazon.
• Click “save and proceed” to save the credentials and confirm the Integration.

3. Configure Integration Settings  

• Access the MapMyChannel dashboard in your WooCommerce admin panel.
• Configure the integration settings that you require.

4. Test and Optimize  

• Conduct a test ensuring an unhindered sync between WooCommerce and Amazon MCF.
• Monitor product listings, inventory updates, and order fulfillment
• Optimize settings as needed for optimal performance.

Now, you are good to go!

Level-Up Your Customer Satisfaction With Robust Order Fulfillment Solutions !!

A business can only bloom if the customers are happy. As mentioned earlier, customers are the most satisfied when they get their orders on time. This blog has given you all that you require to fix your WooCommerce order fulfillment problems. You have to streamline the process with automation of every step, choose the right fulfillment partner like Amazon MCF, global 3PL partners, and then integrate both flawlessly with MapMyChannel by WebBee. These leading sales strategies will bring a certain height to your business. Now, all you need to do is go and connect WooCommerce to Amazon to drive your business towards double ratio success.

If you are still finding your sales channels fulfillment solutions...reach out to our e-commerce consultants and drive your business journey with WebBee Global. Contact Us !!