NetSuite or Salesforce: Strategic ERP Choice for Enterprises
Published:
July 25, 2025
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Table of Content
NetSuite and Salesforce are the two software that have enhanced business operations and helped enterprises grow fast. However, both these software have their functionalities in different domains of business operations. Several enterprises have leveraged them and gained exponential growth. If you are confused about which software should be used to manage businesses, we are here to help you. In this blog, we will compare them thoroughly, so it is easy to understand the differences in functionality.
NetSuite ERP is known for its dynamic nature as it optimizes various elements of business, such as accounting, CRM, inventory management, supply chain, etc. Hence, it is often called the backbone of an organization as it manages many operations together. An ERP like NetSuite is often utilized by enterprises and industries such as eCommerce, manufacturing, healthcare, information technology, software development, financial services, and many more.
Salesforce is particular when it comes to handling processes. It is developed for managing customer relationships and helping businesses provide better services to their customers. Hence, it is mostly used by certain departments such as sales, marketing, customer support, and business analytics within an organization to enhance customer experience and make better strategies to reach more customers.
It is the key USP of NetSuite ERP that it can manage all business operations. It is certainly a good choice for businesses looking for a comprehensive solution that can integrate all processes and departments on one platform and manage all of them efficiently.
When it comes to handling accounting and finances, NetSuite ERP holds a firm position. It has numerous functionalities that manage the complex finances so easily that they help businesses scale effortlessly. They can access real-time cash flow with NetSuite, which helps track finances whenever required. Also, offers multi-currency support to businesses seeking global expansion.
NetSuite has specially designed inventory management tools that offer real-time inventory tracking to online sales organizations. This helps them maintain accurate inventory levels in the warehouses. It minimizes losses as it eradicates the issue of overstock and stockouts.
Since NetSuite offers an integrated solution to businesses, it provides all the information related to the customer and their associated orders. This gives a holistic understanding of the customer, which is essential to customizing their experience. It offers a dedicated tool for managing customers - NetSuite CRM+. It comes with many functionalities that include forecasting features, dashboards, and marketing automation.
This ERP offers many applications in SuiteApp so that business owners can integrate them with their NetSuite account and boost productivity by automating processes.
Salesforce is primarily a software that makes customer service handling more convenient. It utilizes the latest technologies to analyze customer behaviour, which is useful in understanding them. This helps in giving them better services as the customer representatives have all the information related to them.
Since Salesforce offers overall information about the customers holistically, it is better for sales and marketing. The marketing cloud provides a range of marketing services that help the sellers make better strategies and get efficient results. These are the following services that businesses can leverage from Salesforce to expand their marketing strategies.
Salesforce is known for its supremacy in sales across the world. Hence, it is suitable for businesses that want to increase their sales and generate more revenue. Here are the services that Salesforce offers to its users that help increase sales.
The best feature of Salesforce is that it is accessible from mobile. This means that concerned employees can connect with customers easily at any time. It is easy for businesses to build a strong relationship with their customers as they can be available at any time their customers need them.
Salesforce can be connected with various third-party applications for enhanced business processes. So, you can connect the accounting software or project management system, or any other software with Salesforce. It is a bit complicated, though, as it requires connectors to integrate with Salesforce.
We have seen how both these software help businesses enhance their operations. Let us now compare their cons and limitations to gain a better understanding and reach an effective conclusion.
Salesforce is an excellent customer relationship management software, but does this mean that it cannot be used to manage other business operations? The answer is a big NO! It can manage other operations too, but it would require integrators for the same. This makes managing the operations complex and even costly.
If the businesses are looking forward to transitioning to Salesforce, it might seem to be a good decision for increasing efficiency. However, the migration process is so lengthy that it makes it quite difficult to implement.
It is not appropriate for small businesses that have just entered the market, as the fee to utilize this software is quite high.
It can be easily connected with various third-party applications, it does not allow integrating with Skype or Microsoft Teams. This means that businesses that utilize both these software for communication can not leverage NetSuite integrations.
NetSuite does not offer free customer support for its users, which is a big drawback. Though it offers basic support for free but exclusive support is highly priced.
Prices for NetSuite are flexible because businesses can customize their plans as per their requirements. However, they are not made publicly available; hence, businesses can not analyze the fee on their own.
When it comes to choosing between NetSuite and Salesforce, businesses need to understand that both of them have different utilities. They have various functionalities that are similar, yet they are different in their approaches. NetSuite is a multi-functional software that can handle various departments and business processes. Hence, it is a comprehensive solution for enterprises. So, businesses looking for a holistic solution to manage all their operations, NetSuite is a good choice. When we look at Salesforce, it is a software that is more inclined towards serving customers and utilizing their data for effective sales and marketing. Hence, for businesses looking for a solution that is customer-centric and helps improve sales and marketing strategies, Salesforce is an ideal solution.
We have tried to give a glimpse of both NetSuite and Salesforce in this blog so businesses can decide on their needs. Hence, before reaching any conclusion, they must analyze their requirements and budget. They must keep in mind their future business vision, as migrating from one platform to another is a big decision, and it affects the business processes, too. Choose the one that helps you optimize business operations and make them more efficient. Look for functionalities that help you scale your business at the global level without much difficulty.
If you opt for NetSuite integrator tool and think it is difficult to use and implement, we are here to help you with a Robust NetSuite Integrator by WebBee that connects your sales channel, 3PL with ERP. Contact Us to know more about the pre-built application and how it can be deployed to utilize NetSuite integration with ease.
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