SSJ Group

Smartly automates eBay and TikTok Shop with MapMyChannel by WebBee

Check Case Study on Amazon

SSJ Group

Smartly automates eBay and TikTok Shop with MapMyChannel by WebBee

Check Case Study on Amazon

Industry

Online Retail

Features Used

Connects eCommerce Sales Channels

Technology Used

MapMyChannel

Country

UK
About
SSJ Group

SSJ Group is a mechanical component manufacturer in China and has expertise of more than 20 years. They deal in various products and have markets in various locations worldwide, such as Europe, the US, Africa, and Asia. They export mostly outside China, helping businesses with premium products at affordable prices. Here is a list of all the products that they manufacture: 

  • Gearbox
  • Hydraulic Cylinder
  • PTO Shaft
  • Sprocket
  • Transmission Gears
  • Couplings
  • V pulley
  • Timing Pulley
  • Drive Chains
  • Taper Bushes
  • Power lock
  • Electric Motor
  • Servo Motor
  • Vacuum Pump

Vision 

SSJ Group envisions building components that can be utilized in various industries, such as agriculture, solar energy, and automation. Currently, they are serving in almost all the continents, but they want to expand to multiple countries in each of them. They also plan to scale to various other eCommerce platforms apart from eBay and TikTok. 

Goals 

Expert Precision: They want to utilize their expertise to manufacture products having supreme quality, which makes businesses more efficient. 

Competitive Price: Their goal is not limited to providing quality products, but even at an affordable price to help businesses cut costs and increase revenue. 

Catered Solutions: Every business has unique requirements, and SSJ Group has a goal to fulfill them with the best solutions possible. 

Challenges

Operational Inefficiencies of SSJ Group due to Manual Management

Even though SSJ Group manufactured quality products that helped several industries, they were struggling to deliver them efficiently to their customers. They even expanded to multiple channels to increase their sales, but they could not manage them effectively.

Selling on Multiple Sales Channels 

Multi-channel selling can be a big win for many sellers, but it became quite difficult to keep up for SSJ Group. Though they had integrated Amazon MCF with both their eBay store and TikTok Shop, the manual operations were affecting the efficiency of the operations.

Stock-Outs & Overselling due to Inventory Mismanagement 

The SSJ group faced a critical challenge related to inventory management, which was stock-outs, as they were managing operations manually. Many times the order was placed, but they did not have enough inventory. This led to a delay in the order fulfillment process and impacted the brand's value. 

No Order Tracking Leading to More Inefficiencies

Another major drawback of manual operations was that they could not track orders throughout the whole process. Hence, they were completely unaware of where their order was and if there were any operational hurdles in fulfilling the delay. 

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No Order Tracking Leading to More Inefficiencies

Another major drawback of manual operations was that they could not track orders throughout the whole process. Hence, they were completely unaware of where their order was and if there were any operational hurdles in fulfilling the delay. 

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Inefficient Returns and Refund Management 

Already, SSJ Group was facing many operational challenges before delivering the orders to the customers. Somehow, they could deliver orders to customers on time, if not always. But it did not end there! They faced a major challenge with respect to returns and refunds, as they were selling on two platforms, which meant double the hustle. 

Integration Features

How SSJ Group Automated Operations through MapMyChannel by WebBee?

Although SSJ Group was facing technical challenges, they had a clear vision, which did not stop them from moving forward. They discovered MapMyChannel by WebBee and their powerful automation. Here are the following features they utilized:

One Dashboard for Both Platforms 

As managing both eBay and TikTok Shop was becoming a huge challenge for them, they opted for the unique feature of MapMyChannel - Multiple Integrations, One Dashboard. This feature helped them track everything from both eCommerce channels on one platform. 

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Automated Inventory Update 

SSJ Group utilized the real-time inventory sync for both eBay Amazon MCF Integration and TikTok Shop Amazon MCF Integration. This helped them keep track of inventory and update the accurate numbers on both platforms. 

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Efficient Order Management using Advanced Features 

Initially, they could not track orders, which always created obstacles in processing them effectively. Hence, they utilized real-time order sync, which helped them in order tracking automatically. Since fake and incomplete orders were also draining their revenue, they also deployed the Hold Order feature, which not only helped them manage inventory efficiently but also minimized the losses. 

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Detailed Order Reports and Analytics 

This feature helped them understand the loopholes in their business. They got important insights, through which they made better business strategies. They could figure out which product is performing better in which marketplace and hence, they marketed them accordingly. 

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The
Transformation

How MapMyChannel by WebBee Revamped the E-Commerce Path of the SSJ Group?

Finally, they were able to make a difference for themselves and their customers. Here is how they transformed their business:

Swift and Streamlined E-commerce Operations 

After changing the mode of operation from manual to automatic, they transformed the entire eCommerce operations. It helped them sync inventory, orders, prices, shipping, and many other processes in real-time. When they integrated eBay and TikTok Shop with Amazon MCF using MapMyChannel by WebBee, they witnessed great efficiency as all the processes were expedited and became error-free through automation.

Increased Revenue with Larger Profit Margin 

With efficient ecommerce processes, they could fulfill orders fast and smoothly. This enhanced their profit margin as the automation cut down the operational costs and swift processing helped them save time, so they could focus on sales and marketing. All these efforts together increased their business revenue on both eBay and TikTok Shop.

A Smiling Face of Happy Customers 

The biggest transformation they experienced was not operational, but their satisfied customers. They struggled a lot delivering the orders on time and making their customers happy. However, automating the eCommerce processes made their order fulfillment more accurate and on time.. every time! 

Make Multi-Channel Selling Your Business Power like SSJ Group 

This case study is a testimony to the fact that technical enhancements can make any business advanced. If they begin automating their eCommerce business, a huge transformation in terms of speed and accuracy can be achieved, and finances will improve automatically.  SSJ Group was going through various operational challenges, but with eBay Amazon integration, and TikTok Amazon integration through MapMyChannel by WebBee, they transformed their processes significantly. 

We supported them with automation and advanced features that streamlined their functioning and made their business more efficient. They could manage both platforms with ease and scale without operational limitations. Just one dashboard, and they can manage as many channels as they want. 

Sounds interesting? Looking forward to automating your e-commerce journey using an efficient integrator? WebBee is here to help you out! Contact us to help us understand your requirements and offer a solution to enhance your business productivity. 

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