Selling on Multiple Sales Channels 

Multi-channel selling can be a big win for many sellers, but it became quite difficult to keep up for SSJ Group. Though they had integrated Amazon MCF with both their eBay store and TikTok Shop, the manual operations were affecting the efficiency of the operations.

Stock-Outs & Overselling due to Inventory Mismanagement 

The SSJ group faced a critical challenge related to inventory management, which was stock-outs, as they were managing operations manually. Many times the order was placed, but they did not have enough inventory. This led to a delay in the order fulfillment process and impacted the brand's value. 

No Order Tracking Leading to More Inefficiencies

Another major drawback of manual operations was that they could not track orders throughout the whole process. Hence, they were completely unaware of where their order was and if there were any operational hurdles in fulfilling the delay. 

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No Order Tracking Leading to More Inefficiencies

Another major drawback of manual operations was that they could not track orders throughout the whole process. Hence, they were completely unaware of where their order was and if there were any operational hurdles in fulfilling the delay. 

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Inefficient Returns and Refund Management 

Already, SSJ Group was facing many operational challenges before delivering the orders to the customers. Somehow, they could deliver orders to customers on time, if not always. But it did not end there! They faced a major challenge with respect to returns and refunds, as they were selling on two platforms, which meant double the hustle. 

Swift and Streamlined E-commerce Operations 

After changing the mode of operation from manual to automatic, they transformed the entire eCommerce operations. It helped them sync inventory, orders, prices, shipping, and many other processes in real-time. When they integrated eBay and TikTok Shop with Amazon MCF using MapMyChannel by WebBee, they witnessed great efficiency as all the processes were expedited and became error-free through automation.

Increased Revenue with Larger Profit Margin 

With efficient ecommerce processes, they could fulfill orders fast and smoothly. This enhanced their profit margin as the automation cut down the operational costs and swift processing helped them save time, so they could focus on sales and marketing. All these efforts together increased their business revenue on both eBay and TikTok Shop.